Terms & Conditions
Last Updated: August 2026
Welcome to Hotel Pachmarhi. By accessing our website, submitting an enquiry, or making a booking with us, you agree to the following Terms & Conditions. Please read them carefully before using our services.
1. Booking & Enquiries
- All booking enquiries are subject to availability.
- A booking is confirmed only after confirmation from Hotel Pachmarhi.
- Guests are required to provide accurate and complete information during the booking process.
- Group bookings may require advance confirmation and payment.
- Special requests are subject to availability and may involve additional charges.
2. Room Allocation
- Room types are provided according to the confirmed booking.
- Room allocation may depend on availability at the time of check-in.
- For group bookings, room configurations may vary depending on group size and requirements.
- Any additional room, bed, or occupancy request may be chargeable.
3. Check-In & Check-Out
- Standard check-in and check-out timings will apply as communicated by the hotel.
- Guests may be required to provide valid government-issued identification at check-in.
- Early check-in and late check-out are subject to availability and may incur additional charges.
- Guests are responsible for following all hotel check-in and accommodation procedures.
4. Group Bookings
For school, college, corporate, family, and pilgrimage groups:
- Final pricing depends on group size, dates, season, room requirements, and selected services.
- Group itineraries and sightseeing arrangements should be confirmed in advance.
- Meal arrangements must be communicated before the booking is finalized.
- Any changes to group size or requirements may affect the final quotation.
- A dedicated coordinator may be provided where included in the selected package.
5. Meals & Food Services
- Meal plans are provided according to the package selected during booking.
- Vegetarian meal arrangements are subject to the confirmed package.
- Special dietary requirements should be communicated in advance.
- Additional meals, snacks, beverages, or special food requests may incur additional charges.
6. Sightseeing & Transport
- Sightseeing and transport services may be arranged upon request or as part of selected group packages.
- Availability, timing, vehicle type, and charges may vary depending on the season and local conditions.
- Hotel Pachmarhi is not responsible for delays caused by weather, road conditions, traffic, government restrictions, or circumstances beyond our control.
- Guests are responsible for following safety instructions during sightseeing activities.
7. Pricing & Payments
- All prices displayed on the website are indicative unless specifically stated otherwise.
- Final pricing may vary based on season, availability, group size, and selected services.
- Applicable taxes or government charges may be additional unless included in the quoted price.
- Advance payment requirements will be communicated at the time of booking.
- A booking may be cancelled or released if the required payment is not received within the agreed timeframe.
8. Cancellation & Refunds
Cancellation and refund terms may vary depending on the booking type, package, season, and payment conditions.
Any applicable cancellation charges will be communicated during the booking process. Refunds, where applicable, will be processed according to the agreed cancellation terms.
9. Guest Responsibilities
Guests are expected to:
- Follow hotel rules and safety guidelines.
- Respect other guests, staff, and hotel property.
- Provide valid identification when required.
- Avoid damaging hotel property.
- Follow applicable local laws and regulations.
Guests may be held responsible for damage caused to hotel property due to negligence or intentional actions.
10. Website Information
We make reasonable efforts to keep the information on our website accurate and updated. However, photographs, descriptions, prices, availability, facilities, and other information may change without prior notice.
Website content should not be considered a guarantee of the availability of any particular room, facility, service, or sightseeing arrangement.
11. Third-Party Services
Our website or services may include links or references to third-party services such as transport providers, payment platforms, maps, or sightseeing services.
Third-party services are subject to their own terms and conditions. Hotel Pachmarhi is not responsible for the policies or services of independent third parties.
12. Limitation of Liability
Hotel Pachmarhi will make reasonable efforts to provide the services confirmed at the time of booking. However, we are not liable for delays, cancellations, losses, or disruptions caused by circumstances beyond our reasonable control, including natural events, weather conditions, government restrictions, transportation disruptions, or other unforeseen circumstances.
13. Changes to Terms
We reserve the right to update or modify these Terms & Conditions when necessary. Changes will be published on this page with the revised Last Updated date.
Continued use of our website or services after changes are published indicates acceptance of the updated terms.
14. Contact Us
If you have any questions regarding these Terms & Conditions, booking policies, or our services, please contact us using the contact details provided on our website.
Hotel Pachmarhi
Pachmarhi, Madhya Pradesh, India
Email: info@hotelpachmarhi.in
Phone: +(91) 9424490909
