- Pachmarhi, Madhya Pradesh — Queen of Satpura
Last Updated: August 2026
At Hotel Pachmarhi, we aim to provide a clear and transparent booking and cancellation experience. This Refund Policy explains the general terms applicable to cancellations, booking changes, and refunds.
A booking is considered confirmed only after the required advance payment has been received and confirmation has been provided by Hotel Pachmarhi.
The applicable cancellation and refund conditions will depend on the booking type, package, travel dates, and payment terms communicated at the time of bookin
Guests may request cancellation of their booking by contacting Hotel Pachmarhi through the contact details provided on the website.
Refund eligibility will depend on:
Any applicable cancellation charges will be deducted before processing the refund.
For school tours, corporate groups, family groups, pilgrimage groups, and other large bookings, cancellation terms may differ from individual room bookings.
Because group reservations require advance room and service planning, cancellation charges may apply depending on how close the cancellation is to the scheduled arrival date.
The specific refund terms for a group booking will be communicated at the time of quotation or confirmation.
If a guest does not arrive on the scheduled check-in date without prior notice, the booking may be treated as a no-show.
In such cases, the advance payment may be non-refundable, depending on the applicable booking terms.
If a guest checks out before the confirmed departure date, a refund for unused nights is not guaranteed.
Any refund will be considered according to the applicable booking and cancellation terms.
Requests to change check-in dates, check-out dates, room types, guest numbers, or meal plans are subject to availability.
Changes may result in revised pricing or additional charges.
For group bookings, changes in group size or requirements may also affect the final package price.
In exceptional circumstances, Hotel Pachmarhi may need to cancel or modify a confirmed booking due to operational issues, natural events, government restrictions, or other circumstances beyond reasonable control.
Where applicable, guests will be informed as soon as possible and the available refund or alternative arrangement will be discussed.
Approved refunds will generally be processed through the original payment method wherever possible.
The time taken for the refund to appear in the guest’s account may depend on the payment provider, bank, or financial institution.
Any applicable transaction, processing, or third-party payment charges may be deducted where permitted.
Certain special offers, promotional rates, advance purchase bookings, or customized services may be non-refundable.
Such conditions will be communicated before the booking is confirmed.
Hotel Pachmarhi will not be responsible for refund claims arising from circumstances beyond its reasonable control, including natural disasters, extreme weather, government restrictions, road closures, transportation disruptions, or other unforeseen events.
Any refund or alternative arrangement in such circumstances will be considered based on the specific situation and applicable booking terms.
To request a cancellation or refund, please contact us with:
Our team will review the request and inform you about the applicable refund amount and process.
Hotel Pachmarhi may update this Refund Policy from time to time. Any changes will be published on this page with the revised Last Updated date.
For cancellation, refund, or booking-related queries, please contact us directly.
Hotel Pachmarhi
Pachmarhi, Madhya Pradesh, India
Email: info@hotelpachmarhi.in
Phone: +(91) 9424490909
Get instant details about rooms, group packages, pricing, and availability.
